Uploads, video and live room problems

For action footage and media, use MP4 for video and MP3 for audio, or paste a public link to a hosted video. Very large files are slow on weak connections — a two-to-three minute clip is plenty.

Live rooms broadcast natively in the browser, so the browser has to be allowed to use your camera and microphone. If the preview stays black, check the site permissions in your browser address bar and close any other app holding the camera.

Use a recent Chrome, Edge or Safari version, and avoid private/incognito windows for broadcasting — they block device access in some browsers.

If a room still won't start, reload once, then submit a ticket with the room name and the browser you're using. Attendees can watch the replay afterwards, so a failed start doesn't lose the session.