Trouble signing in or verifying your email
First steps when you can't get into your account.
Use the same email you signed up with, and check your spam and promotions folders for the verification or password-reset message — filters catch first-time senders often.
If the reset email hasn't arrived after a few minutes, request it once more rather than repeatedly; too many requests in one hour can trigger a temporary send limit that makes things slower, not faster.
Signing in with Google? Use the same Google account each time. An email/password account and a Google account with the same address are two different identities.
Still locked out, or you no longer control the original email address? Submit a ticket from the Help Center with the email you used and we'll verify you manually.
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