Refund & Cancellation Policy

Membership plans are billed monthly in advance. You may cancel at any time from Billing; cancellation stops future charges and your plan stays active through the end of the paid period. Partial months are not refunded.

If you were charged after cancelling, or charged in error, contact support within 30 days and we will refund the incorrect charge in full.

The Starter plan includes a 30-day free trial. You will not be charged if you cancel before the trial ends. After the trial, standard membership terms apply.

Cohort-based programs such as Launch In 90 are refundable within 14 days of purchase provided no more than two live sessions have been attended. After that point, program fees are non-refundable because seats, coaching hours, and materials are reserved.

Creators set their own refund window for their courses, shown at checkout. Where no window is stated, a 14-day refund applies for buyers who have completed less than 25% of the course.

Refund requests are submitted from your purchase in the student portal. Approved refunds are returned to the original payment method, typically within 5–10 business days. Refunded sales reverse any associated affiliate and revenue-share earnings.

When a sale is refunded, the platform fee for that sale is refunded as well. Payment processor fees may be retained by the processor.

Please contact us before filing a chargeback — most issues are resolved faster directly. Where a dispute is opened, we may pause payouts on the related transaction until the dispute is settled, and we will supply evidence supplied by both parties to the payment processor.

Open a support ticket from your dashboard, or email support with your account email and the order or invoice reference. We respond to refund requests within 3 business days.